Frequently Asked Questions About 11be
Everything Bangladeshi players need to know about registering, depositing via bKash and Nagad, claiming bonuses, betting on cricket, and keeping their 11be account secure.
Welcome to the 11be FAQ page — your complete reference for getting the most out of Bangladesh's trusted online casino and sports betting platform. Whether you are a new player wondering how to sign up, an existing member with a withdrawal question, or someone exploring our cricket betting markets for the first time, you will find clear and direct answers organized by topic below. All answers reflect current 11be platform policies as of 2026.
Account & Registration
How do I create an account on 11be?
Creating a 11be account takes under two minutes. Visit the 11be website, tap the registration button, enter your mobile number, a strong password, and your date of birth to confirm you are 21 or older. An OTP is sent to your phone for verification. Once confirmed your account is active and you can make your first deposit right away.
What documents are needed for KYC verification on 11be?
11be requires a valid National ID card (NID) or passport to complete KYC. You will also need to submit a selfie holding your ID document so our team can confirm the document belongs to you. KYC is mandatory before processing larger withdrawals and protects your account from unauthorized access. Submitting clear, well-lit scans speeds up the review significantly.
I forgot my 11be password — how do I reset it?
On the 11be login screen tap Forgot Password, then enter the mobile number registered to your account. You will receive an OTP via SMS within seconds. Enter the OTP, choose a new password, and access is restored. If you no longer have access to your registered number, email [email protected] with your account details for manual recovery assistance.
Can I open more than one 11be account?
No — 11be strictly enforces a one-account-per-player policy. Running multiple accounts violates our Terms and Conditions and will result in all linked accounts being permanently suspended with bonus balances forfeited. If you accidentally created a duplicate account, contact our support team immediately so it can be closed before the system flags it automatically.
How do I close my 11be account permanently?
To close your 11be account, email [email protected] from your registered email address and request permanent closure. Withdraw any remaining balance first, as funds in a closed account may not be recoverable after processing. If you are closing because gambling feels out of control, we strongly recommend using our self-exclusion tool under Responsible Gaming before permanently closing — it suspends access without forfeiting your balance.
Deposits & Withdrawals
How long does a bKash deposit take on 11be?
bKash deposits on 11be are credited within seconds in normal conditions. After you send funds to the 11be bKash number shown on the deposit page, they typically appear in your wallet in under 30 seconds. On high-traffic days such as BPL match evenings, processing may stretch to 2 or 3 minutes. Always transfer from your registered bKash number to avoid delays or flagging.
What is the minimum deposit on 11be?
The minimum deposit on 11be is ৳200 for bKash and Nagad. Rocket and Upay share the same ৳200 floor. Bank transfers through Dutch-Bangla Bank, BRAC Bank, Islami Bank (IBBL), Sonali Bank, or City Bank require a minimum of ৳500 due to bank processing overhead. Check the Cashier section in your account for the latest limits, as promotional events may temporarily adjust minimums.
What is the minimum withdrawal amount on 11be?
The minimum withdrawal on 11be is ৳300 for bKash and Nagad. For bank transfers the minimum is ৳1,000. KYC verification must be completed before your first withdrawal is approved. For security, withdrawals are routed to the same payment method used for the corresponding deposit, so depositing and withdrawing via bKash is consistently the fastest path.
How long does a withdrawal take on 11be?
bKash and Nagad withdrawals on 11be are typically completed within 15 to 30 minutes of approval. Rocket and Upay withdrawals take up to one hour. Bank transfers to Dutch-Bangla, BRAC, Islami Bank, or Sonali Bank usually clear within one to three business hours but may take up to 24 hours depending on the receiving bank. Requests submitted during BST daytime hours process the fastest.
Does 11be charge any fees on deposits or withdrawals?
11be charges no platform-side fee on standard deposits or withdrawals. Your mobile financial service — bKash, Nagad, or Rocket — may apply their own standard Send Money or Cash Out charges, typically between 1% and 1.85%. Bank transfers may also carry a nominal bank-side fee. These third-party charges are outside 11be's control, so always confirm your provider's fee schedule before initiating a transfer.
Is Nagad supported for both deposits and withdrawals on 11be?
Yes, Nagad is fully supported on 11be for both deposits and withdrawals. Nagad deposits follow the same instant crediting process as bKash, with funds typically appearing in your wallet in under 30 seconds. Withdrawals to Nagad are usually completed within 30 minutes. Nagad's Cash Out fee tends to be lower than bKash's, making it a popular choice among Bangladeshi players who watch transaction costs.
Games & Gameplay
What cricket betting markets does 11be offer?
11be covers all major cricket competitions that matter to Bangladeshi fans — BPL, IPL, T20 World Cup, ICC Tests and ODIs, and Bangladesh Tigers bilateral series. Available markets include match winner, top batsman, top bowler, first innings runs, total sixes, player specials, and live in-play markets that update ball by ball. Pre-match odds typically go live 48 to 72 hours before the first delivery.
Can I play 11be slots on a mobile phone without downloading an app?
Yes — 11be's entire slots library runs directly in your mobile browser on both Android and iOS with no app download required. Games from Pragmatic Play, NetEnt, Microgaming, and other leading providers load instantly via Chrome or Safari. Simply visit 11be.today, log in, and navigate to the Slots section. Touch controls and auto-spin are fully supported on every mobile slot title.
What is the RTP on 11be slot games?
RTP on 11be slot games varies by title and provider. Most Pragmatic Play, NetEnt, and Microgaming titles on the platform carry RTPs between 94% and 97.5%. Titles with RTPs above 96% generally offer better long-run value for regular players. Remember that RTP is a statistical long-run average — individual session outcomes vary naturally and sessions may run above or below this figure regardless of duration.
Are the games on 11be fair and certified?
All games on 11be from certified providers including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi use independently audited RNG systems to guarantee fair and unpredictable outcomes. Crash titles such as Aviator from Spribe use a provably fair algorithm that any player can independently verify after each round. 11be does not alter game results — outcomes are determined entirely by each provider's certified RNG.
Can I watch live scores while betting on 11be?
11be's live score tracker keeps you updated ball by ball during active cricket matches so you can follow the game and adjust your in-play bets in real time. The tracker shows current score, run rate, wickets, and recent overs alongside live betting odds. While 11be does not stream match video directly, the combined odds feed and score tracker give you everything needed to bet confidently through BPL, IPL, and international fixtures.
Bonuses & Promotions
What is the 11be welcome bonus and how does it work?
The 11be welcome bonus is awarded to new players on their first qualifying deposit and is credited as bonus funds to your account balance. To convert bonus funds into real withdrawable cash you must complete the wagering requirement — the number of times you need to bet the bonus amount through real-money wagers before a withdrawal is unlocked. Full terms including minimum deposit and rollover multiplier are listed on the Promotions page.
What is a wagering requirement on 11be and how do I calculate it?
A wagering requirement on 11be specifies how many times you must turn over the bonus amount through real bets before the resulting winnings become withdrawable. For example a ৳1,000 bonus with a 20x rollover requires ৳20,000 in total qualifying bets. Some low-margin markets such as certain sports bets may contribute less than 100% toward the rollover. Always read the specific promotion's terms for the exact contribution rates.
Do free spins on 11be expire?
Yes — free spins issued on 11be carry an expiry period that is stated in the promotion or notification linked to the award, typically seven days from issuance. Winnings generated from free spins are subject to a separate wagering requirement before withdrawal. Unused spins that pass their expiry date are forfeited with no cash equivalent. Check your inbox and the Promotions page for the exact expiry and any game restrictions that apply.
Does 11be run special promotions during BPL or Eid season?
Yes — 11be regularly launches themed promotions tied to major events in the Bangladesh calendar. During BPL season expect enhanced odds on select cricket markets, cashback offers, and prediction contests. Eid promotions typically include deposit match bonuses and free spin bundles. Seasonal events such as Pohela Boishakh and Victory Day may also trigger limited-time offers. Follow the Promotions page and watch your registered email for advance notice of upcoming deals.
Safety & Responsible Gaming
Is 11be safe for players in Bangladesh?
11be is a secure online gaming platform built specifically for the Bangladesh market, using 256-bit SSL encryption on all data transmissions and certified RNG systems across every game. The platform integrates local payment methods including bKash, Nagad, and Rocket so deposits and withdrawals stay within familiar, trusted channels. Players are responsible for understanding their local regulations. 11be employs industry-standard security practices to deliver a transparent and reliable experience.
How does 11be protect my personal and financial data?
11be protects all personal and financial data with 256-bit SSL encryption applied to every data transmission between your device and our servers. Sensitive information such as ID documents and payment details is stored with restricted internal access under the policies described in our Privacy Policy. Two-factor authentication is available on every account for an additional login security layer. 11be does not share personal data with third parties for marketing without your explicit consent.
Does 11be have a minimum age requirement?
Yes — 11be requires all players to be 21 years of age or older. This is a firm platform-wide policy with no exceptions regardless of location or payment method. Age is verified during the KYC process. Any account discovered to belong to a player under 21 is immediately suspended and any balance forfeited. We take underage access prevention seriously and encourage guardians to enable device-level content controls on shared devices.
What self-exclusion and responsible gaming tools does 11be offer?
11be offers a full suite of responsible gaming tools including voluntary self-exclusion, cooling-off periods of 24 hours to 7 days, temporary account suspensions from 1 to 6 months, and permanent self-exclusion. Players can also set daily, weekly, or monthly deposit limits from within their account settings — decreases take effect instantly while increases have a mandatory 72-hour cooling-off period. Players who feel gambling is becoming a problem are encouraged to use these tools or email [email protected] for assistance.
Still Have Questions?
Our support team is available 24 hours a day, 7 days a week to help with anything not covered above. You can also jump straight into the action by exploring 11be Casino or logging in to your account.