Responsible Gaming at 11be – Stay in Control
11be is committed to providing a safe, fair and enjoyable betting environment for all players in Bangladesh. Our responsible gaming tools are designed to help you keep gambling fun and within your personal limits.
Our Commitment to Responsible Gaming
At 11be, we believe that gambling should be a form of entertainment — not a way to make money or to escape from everyday problems. The vast majority of our players in Dhaka, Chittagong, Sylhet and across Bangladesh enjoy our platform without any difficulty. However, we recognise that for a small number of people gambling can become a harmful habit, and we take that seriously.
11be has integrated a suite of responsible gaming tools directly into every account. These tools are available immediately — no waiting period, no special request required. You can access them at any time from your account settings page. We also encourage all players to read this page carefully and to set their limits proactively, before any problem arises.
Responsible gaming at 11be is not just a policy page — it is a core part of how we operate. Our support team is available around the clock to assist any player who has concerns about their gambling behaviour. There is no shame in asking for help, and 11be will always treat such requests with absolute confidentiality and respect.
Your Responsible Gaming Toolkit
All of the following tools are built into your 11be account and can be activated immediately from your account settings. They are free to use and are there specifically to put you in control of your own gambling experience.
Set daily, weekly or monthly bKash/Nagad deposit caps. Once set, limits can only be reduced instantly — increases take 7 days to apply.
Receive on-screen alerts after 30, 60 or 90 minutes of play to remind you how long you have been logged in.
Take a short break of 24 hours, 7 days, or 30 days. Your account remains open but betting and deposits are suspended.
Exclude yourself for 3 months, 6 months, 12 months, or permanently. All marketing communications stop immediately.
Review a full breakdown of your betting and deposit activity by day, week or month directly in your account dashboard.
Pop-up reminders that show your net win/loss for the session so you always have an accurate, real-time picture of your gambling spend.
Principles of Safer Gambling
Never gamble with money set aside for rent, food, bills, or family responsibilities. Only ever bet an amount you are fully comfortable losing. If a loss would cause financial stress, the bet is too large.
Decide how long you will play before you start. Once your time is up, log out and step away — regardless of whether you are winning or losing. Never chase a session just because you feel "almost there".
Chasing losses — increasing your bets to try to recover money you have already lost — is one of the most common patterns of problem gambling. If you find yourself doing this, stop immediately and use a cool-off period or contact support.
Gambling should never take priority over time spent with family, friends or responsibilities at home or work. If people close to you have raised concerns about your gambling, take those concerns seriously.
11be never extends credit to players. Never take out a loan, use a credit card, or borrow from friends or family to fund gambling. If you find yourself considering this, please reach out to our support team immediately.
Warning Signs of Problem Gambling
It is not always easy to recognise when gambling has moved from entertainment to a problem. The following signs may indicate that gambling is having a harmful impact on your life. If several of these apply to you, we strongly encourage you to use our self-exclusion tool or contact support.
- Spending more money or time gambling than you originally intended
- Feeling restless, irritable or anxious when you try to cut down or stop gambling
- Gambling to escape stress, boredom, depression, or problems at home or work
- Lying to family or friends about how much you gamble or how much you have lost
- Chasing losses — placing more bets to try to win back money you have already lost
- Neglecting work, family, meals or sleep because of gambling
- Borrowing money or selling belongings to fund gambling sessions
If you recognise yourself in three or more of the above: Please do not wait. Activate self-exclusion now from your account settings, or email our support team at [email protected] for confidential, judgement-free assistance.
Under 21? This Platform is Not for You
11be strictly enforces a minimum age of 21. This is not just a policy requirement — it is a firm ethical commitment. Young people's brains are still developing, and exposure to gambling during formative years carries well-documented risks of addiction and financial harm.
11be uses identity verification at the registration stage to confirm that every new player meets the minimum age requirement. If a player is subsequently found to be under the age of 21, their account will be closed immediately, all funds will be returned to the originating payment method, and any winnings will be voided. There are no exceptions to this rule.
Parents and guardians in Bangladesh: if you share a device with younger family members, please use your device's built-in parental controls or install a dedicated parental control application to prevent access to gambling websites. If you believe a person under 21 has accessed 11be, please contact us immediately at [email protected].
Self-Exclusion: How It Works
Self-exclusion is the most powerful responsible gaming tool available at 11be. When you activate self-exclusion, your account is fully locked — you cannot log in, place bets, or make deposits for the entire duration of the exclusion period. All promotional and marketing communications to your account also stop immediately upon activation.
Self-exclusion at 11be is not reversible early. If you choose a 3-month exclusion, that exclusion will remain in place for the full 3 months — you cannot request to reopen the account before the period ends. After the exclusion period expires, a mandatory 7-day cooling-off period applies before your account can be reactivated. This is designed specifically to prevent impulsive decisions to return to gambling immediately after an exclusion ends.
For shorter breaks, choose a cool-off period of 24 hours, 7 days, or 30 days. Betting and deposits are suspended but the account is not permanently locked. Suitable for players who need a short pause.
For more serious concerns, choose 3 months, 6 months, 12 months, or permanent self-exclusion. Permanent exclusion is irreversible. If you are struggling with gambling addiction, permanent exclusion is the right choice.
Deposit Limits in Detail
Deposit limits at 11be allow you to control the maximum amount you can add to your account wallet within a defined time window. You can set a daily limit, a weekly limit, a monthly limit, or a combination of all three — whichever provides the most appropriate control for your situation.
Deposit limits apply across all payment methods on your account — including bKash, Nagad, Rocket, Upay, and cryptocurrency deposits. Once a limit is reached, further deposits are blocked until the time window resets. Limits are enforced in real time with no manual override possible during the restriction period.
Important: Reducing a deposit limit takes effect immediately. Increasing a deposit limit requires a 7-day cooling-off period before the higher limit becomes active. This asymmetry is intentional — it gives you time to reconsider an increase and protects you from impulsive decisions made in the heat of the moment.
Getting Help – You Are Not Alone
If you feel that gambling is becoming a problem for you or someone you care about, please do not hesitate to reach out. 11be's support team is available 24 hours a day, 7 days a week. All communications related to responsible gaming are treated in strict confidence — there is no judgement, no penalty, and no impact on your account status beyond the protective measures you request.
Contact 11be Responsible Gaming Support
Email our dedicated support team any time. We respond to all responsible gaming enquiries within 2 hours during Bangladesh Standard Time (BST, UTC+6) business hours, and within 6 hours outside business hours.
When you contact us about a responsible gaming concern, you will be connected with a trained member of our team. They will listen without judgement, explain all available options, and help you activate whichever tool or restriction is right for your situation. We can also provide information about external support resources available in Bangladesh for people experiencing gambling-related difficulties.
Enjoy 11be Responsibly
Set your limits, play within them, and have fun. When you are ready to explore what 11be has to offer, we are here for you.
Explore 11be Casino Read Our FAQ About 11be