11be Privacy Policy – How We Protect Your Data

This Policy applies to all personal data collected by 11be through its website at https://11be.today and through any direct communication channels (including email correspondence with the support team at [email protected]). It does not apply to third-party websites or services that may be linked from 11be's platform. 11be is not responsible for the privacy practices of any third-party game provider, payment processor, or external website. Players are encouraged to review the privacy policies of those third parties independently.

11be collects personal data in the following categories:

• Identity data: full name, date of birth, username, and a copy of government-issued identification where requested for KYC verification (such as a Bangladesh National ID card or passport).
• Contact data: registered mobile number (Bangladesh format), and email address if provided.
• Financial data: deposit and withdrawal transaction records, payment method identifiers (such as the registered bKash or Nagad number), and wallet balance history. 11be does not store full card numbers or CVV codes.
• Technical data: IP address, device type, operating system, browser type, session timestamps, and gameplay logs necessary for fraud detection and game integrity verification.
• Responsible gaming data: self-exclusion records, deposit limit settings, session time preferences, and cooling-off period activations, retained to enforce player-requested restrictions.

11be processes personal data on the following legal bases: (a) Contractual necessity — processing required to deliver the services you have agreed to use, including account management, gameplay, deposits, and withdrawals; (b) Legal obligation — processing required to comply with applicable anti-money laundering (AML) requirements, age verification obligations, and record-keeping requirements; (c) Legitimate interests — processing for fraud prevention, platform security, and responsible gaming compliance, where those interests are not overridden by your data protection rights; and (d) Consent — where you have given explicit consent, such as opting in to receive promotional communications. Consent may be withdrawn at any time by contacting support.

11be uses personal data for the following purposes:

• Account creation and management: to register your account, verify your identity, manage your wallet, and communicate account-related notices.
• Payment processing: to facilitate deposits and withdrawals through bKash, Nagad, Rocket, Upay, cryptocurrency networks, and card payment providers.
• Security and fraud prevention: to monitor account activity for signs of fraud, money laundering, bonus abuse, or unauthorised access, and to take action where prohibited conduct is identified.
• Responsible gaming: to enforce deposit limits, self-exclusion periods, session reminders, and other responsible gaming tools activated by the player.

11be does not sell personal data. We share personal data only with the following categories of third parties, each of whom is bound by confidentiality obligations and permitted to use data only for the specified purpose: (a) Payment processors — bKash, Nagad, Rocket, Upay, and cryptocurrency payment gateways receive transaction-specific data necessary to process deposits and withdrawals; (b) Game providers — certified studios such as Evolution Gaming, Pragmatic Play, Spribe and NetEnt receive session identifiers and stake data to operate their games on our platform; (c) Identity verification partners — KYC service providers receive identity documents where enhanced verification is required; and (d) Regulatory and law enforcement bodies — where 11be is legally required to disclose personal data in response to a lawful request or court order. 11be will notify affected players of any such disclosure to the extent permitted by law.

11be retains personal data for as long as your account is active and for a period of five years after account closure, unless a longer retention period is required by applicable law (for example, financial transaction records may be subject to longer statutory retention requirements). Responsible gaming records including self-exclusion history are retained for a minimum of five years to prevent circumvention. After the applicable retention period, personal data is securely deleted or anonymised. You may request early deletion subject to the constraints set out in the clause on Your Rights below.

11be implements technical and organisational security measures appropriate to the nature of the data held and the risks associated with its processing. These measures include SSL encryption for all data in transit, access controls that limit employee access to personal data on a strict need-to-know basis, regular security reviews of platform infrastructure, and incident response procedures to address any suspected data breach. In the event of a data breach that is likely to result in a risk to your rights or freedoms, 11be will notify affected players by email as soon as reasonably practicable. Despite these measures, no internet transmission is entirely risk-free. Players are responsible for keeping their own login credentials secure and should contact support immediately if they suspect unauthorised access to their account.

11be may send promotional communications (including bonus offers, cricket season promotions, and platform updates) to registered players via SMS to their registered Bangladesh mobile number or via email where an address has been provided. Players may opt out of promotional communications at any time by contacting support at [email protected] with the subject line "Unsubscribe". Opting out of promotional communications does not affect receipt of transactional messages (such as deposit confirmations, withdrawal notifications, and account security alerts), which are necessary for the operation of your account.

11be does not knowingly collect personal data from any individual under the age of 21. The platform is not directed at minors. If 11be becomes aware that personal data has been collected from a player who is under 21, the account will be immediately closed, all data will be securely deleted, and any deposited funds will be returned to the originating payment method. Parents or guardians who believe a minor has registered on 11be should contact support immediately at [email protected].

Some third-party service providers used by 11be — including certain game studios and infrastructure providers — may process data in jurisdictions outside Bangladesh. Where personal data is transferred internationally, 11be ensures that appropriate safeguards are in place, including contractual data protection clauses that require the recipient to protect personal data to a standard equivalent to that applied by 11be. 11be does not transfer personal data to any recipient that does not provide adequate protections.

11be reserves the right to update this Privacy Policy at any time. Where changes are material, registered players will be notified by SMS or email no less than 7 calendar days before the updated Policy takes effect. Continued use of the platform after the effective date of any update constitutes acceptance of the revised Policy. The most current version of this Policy is always available on this website. We recommend reviewing it periodically to stay informed of how your data is handled.

This Privacy Policy is written in English. In the event of any conflict between the English version and any translated version of this Policy, the English version shall prevail. All data subject requests, support correspondence, and privacy-related communications are handled in English.